Support Policy for ShokherBajar.com

1. Introduction

At ShokherBajar.com, we are committed to providing excellent customer service and ensuring a smooth shopping experience for our users. Our support policy outlines the types of support we offer, our response times, and how you can get in touch with us.

2. Support Channels

We offer support through the following channels:

• Email Support: You can reach us at [email protected] for any inquiries or issues.
• Phone Support: Our customer service team is available at +1-800-123-4567 from Monday to Friday, 9 AM to 6 PM (Local Time).
• Live Chat: Available on our website from 9 AM to 9 PM (Local Time).
• Help Center: Visit our Help Center for FAQs, guides, and troubleshooting tips.

3. Support Hours

• Email Support: Available 24/7. Responses are typically within 24 hours.
• Phone Support: Monday to Friday, 9 AM to 6 PM (Local Time). Calls outside of these hours will be returned on the next business day.
• Live Chat: Monday to Sunday, 9 AM to 9 PM (Local Time).
• Help Center: Available 24/7 with self-service resources.

4. Types of Support

• Order Issues: Assistance with order tracking, cancellations, returns, and exchanges.
• Product Inquiries: Information about product specifications, availability, and compatibility.
• Account Support: Help with account setup, password recovery, and profile management.
• Technical Support: Assistance with website navigation, payment processing issues, and other technical concerns.

5. Response Times

• Email Support: We aim to respond to all inquiries within 24 hours.
• Phone Support: Immediate assistance during business hours.
• Live Chat: Real-time support during available hours.
• Help Center: Self-service information available anytime.

6. Refunds and Returns

• Refund Policy: Refund requests are processed within 5-7 business days. For detailed information, please refer to our Refund Policy page.
• Return Policy: Returns must be initiated within 30 days of receipt. For more details, please see our Returns Policy page.

7. Feedback and Complaints

We value your feedback and are committed to addressing any complaints or concerns. Please submit feedback or complaints through email or our contact form, and we will work to resolve them promptly.

8. Policy Changes

We may update this support policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

For any questions or further assistance, please contact us via:

• Email: [email protected]
• Phone: +1-800-123-4567